Frequently Asked Questions
Everything you need to know about our handcrafted rings and service.
What materials are used in Madera Bands?
We specialize in high-quality alternative metals and natural elements, including tungsten carbide, titanium, and sustainably sourced woods like whiskey barrel oak and koa.
How do I determine my correct ring size?
We recommend visiting a local jeweler for a professional measurement or ordering our reusable ring sizer. Since our bands are comfort-fit, they may feel slightly different than standard flat bands.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. Custom orders or engraved bands may require an additional 2-3 days for processing before shipment.
Are the wood inlays waterproof?
Yes, our wood inlays are sealed with a medical-grade resin that protects against water. However, we recommend avoiding prolonged exposure to harsh chemicals or extreme heat to maintain the finish.
What is your return and exchange policy?
We offer a 30-day window for returns and exchanges on all non-customized items. The rings must be in their original, unworn condition to qualify for a full refund.
Do you offer a warranty on your jewelry?
Every Madera Band comes with a limited lifetime warranty that covers manufacturing defects. We stand behind the craftsmanship and durability of every piece we create.